100% PASS QUIZ 2025 HIGH HIT-RATE PECB ISO-IEC-20000-FOUNDATION: LATEST BRAINDUMPS ISO/IEC 20000 FOUNDATION EXAM BOOK

100% Pass Quiz 2025 High Hit-Rate PECB ISO-IEC-20000-Foundation: Latest Braindumps ISO/IEC 20000 Foundation Exam Book

100% Pass Quiz 2025 High Hit-Rate PECB ISO-IEC-20000-Foundation: Latest Braindumps ISO/IEC 20000 Foundation Exam Book

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ISO-IEC-20000-Foundation Examcollection Questions Answers - ISO-IEC-20000-Foundation Exam PDF

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q39-Q44):

NEW QUESTION # 39
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

  • A. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
  • B. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
  • C. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
  • D. They don't relate

Answer: A


NEW QUESTION # 40
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

  • A. The service continuity procedures
  • B. The procedure for dealing with emergency releases
  • C. The technology to support the service management system
  • D. The interfaces between the business processes

Answer: C


NEW QUESTION # 41
What do demand management and capacity management do?

  • A. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services
  • B. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs
  • C. Demand management determines future capacity needs. Capacity management monitors current capacity
  • D. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand

Answer: D


NEW QUESTION # 42
Why would organization adopt ISO/TEC 20000?

  • A. To certify their products
  • B. To confirm that all ITIL guidelines have been implemented
  • C. To review the Service Management System (SMS)
  • D. To certify their services

Answer: C


NEW QUESTION # 43
What process, other than business relationship management, reviews service performance with the customer?

  • A. Service availability management
  • B. Service Reporting
  • C. Service Level management
  • D. Budgeting and accounting for services

Answer: C


NEW QUESTION # 44
......

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